Principles of Conduct

  • Our members will seek to achieve the highest standards and undertake to offer their services honestly and honourably in a fair manner
  • Our members will always behave in a professional manner and will respect the reputation of our sector and the other organisations with which our members liaise.
  • We will undertake to promote co-operation within the sector or sectors in which our members work, and between our members’ customers and suppliers. In doing this, our members will seek to identify and apply good practice.
  • Our members commit to improving the performance and reputation of the sector or sectors in which our members work.
  • Our members endeavour to maintain and improve the quality of their work through constant review of their aims, activities and outcomes, and the cost-effectiveness of every activity. Where there is a proven and positive cost or quality benefit to doing so, our members will aspire to seek appropriate certification or accreditation under a recognised quality assurance scheme.
  • Our members will follow the rules of any public body to which they make representation and, where appropriate, seek guidance from the public body on any rules of relevance.
  • Our members undertake to pay their bills promptly.


  • We and our members are committed to maintaining the highest degree of integrity in all their dealings with potential, current and past members.
  • We and our members recognise that other member companies may be in direct competition. We will strive to avoid showing any preference towards any member company over another and endeavour to maintain an independent position in our dealings with them.
  • We will endeavour to ensure that all relevant competition laws are respected by our members in their dealings with us and each other, where such dealings have been facilitated by us.
  • Neither we, nor our members, will ever offer any financial or other inducement, including direct and indirect payments, offers of employment or substantial gifts or entertainment, to any member, prospective member, customer or holder of public office in an attempt to influence any decision-making process which may affect our organisation or our industry in any way.
  • There are currently no British or European Standards for electronic testing. Where applicable, therefore, our member companies will conform to ASTM D7877: Standard Guide for Electronic Methods for Detecting and Locating Leaks in Waterproof Membranes.

Transparency and Openness

  • Our members are clear and precise about their identity and any industry or sector that the members may represent.
  • Our members will endeavour to represent the common interests of all members.
  • Where there is diverging opinion within the membership, our members will seek to present a balanced case respecting the different interests involved. Where appropriate, our members will work with non-members and other associations in allied sectors on matters of joint concern.
  • Our members will clearly declare any relevant financial or other links to public office holders to ensure that they are protected from any potential conflict of interest.
  • Our members will use reasonable endeavours to ensure the truth and accuracy of any statements made or information provided to any third party in order to never knowingly make false or misleading claims or misrepresent the views of others.


  • Our members will always try to maintain commercial confidentiality, and protect all personal information received in the course of providing business services.
  • Our members will take reasonable endeavours to safeguard the confidences of all members and past members and will not disclose these confidences to their disadvantage or prejudice unless the member has released such information for public use or has given permission for disclosure.

Discriminatory Conduct

  • Our members will strive to take reasonable care that all professional duties are conducted without causing offence on the grounds of gender, race, religion, disability or any other form of discrimination or unacceptable reference.